SLA Governance Specialist

2 weeks ago


Ghaziabad, Uttar Pradesh, India beBeeGovernance Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior SLA Coordinator

As a seasoned Senior SLA Coordinator, you will play a pivotal role in the management, coordination, and governance of Service Level Agreements.

The ideal candidate will have a proven track record of successfully managing SLAs across various projects, ensuring seamless collaboration with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams.

Key Responsibilities:
  • Coordinate SLA issuance with project managers, beneficiaries, and providers.
  • Manage SLA signature with onshore managers, beneficiaries, and providers.
  • Ensure legal documents align with project deliveries and escalate blocking issues when necessary.
  • Produce and maintain KPIs for SLA.
  • Schedule, prepare, and lead committee meetings.
  • Collaborate with Legal and Compliance teams to adapt to evolving regulatory requirements.
  • Initiate contracts upon deployment of purchase or in-house applications.
  • After SLA signing, ensure service reviews with beneficiaries and providers covering KPIs, services, etc.
  • Actively contribute to overall SLA governance.
  • Manage SLA control execution.
Requirements:
  • 10+ years of relevant SLA experience.
  • Strong knowledge of legal documentation, data protection, and IT security.
  • Qualifications: Bachelor's degree or equivalent.
  • Experience: 9–12 years, with at least 10 years of relevant SLA/IC management experience.


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