Digital Reputation Manager

2 days ago

Mumbai Kolkata Delhi, India beBeeReputation Full time ₹ 9,00,000 - ₹ 12,00,000

The Role of a Digital Reputation Manager

Job Description

A Digital Reputation Manager is responsible for safeguarding an organization's online presence by monitoring, managing, and enhancing its digital reputation. This involves actively listening to customer feedback, addressing concerns in a timely and professional manner, and fostering a positive sentiment across various digital platforms.

Main Responsibilities:

  • Continuously monitor brand mentions, reviews, and conversations across social media platforms, forums, blogs, and review sites to identify potential issues that may impact the company's reputation.
  • Analyze online sentiment, feedback trends, and engagement metrics to provide actionable insights and recommendations for improvement.
  • Develop and implement proactive strategies to enhance the organization's online reputation, including creating and sharing engaging content, leveraging user-generated content, and identifying opportunities for collaboration with influencers and partners.
Required Skills and Qualifications

To excel as a Digital Reputation Manager, you will need:

  • A bachelor's degree in marketing, communications, or a related field.
  • At least 1 year of experience in online reputation management, customer support, or a related role.
  • Strong understanding of social media platforms, review sites, and ORM tools.
  • Customer-centric approach with the ability to handle sensitive situations tactfully.
  • Basic analytical skills to interpret sentiment data and identify trends.
Benefits

We offer a collaborative and inclusive work culture, ongoing professional development, and growth opportunities. If you are passionate about building and maintaining a strong online presence, we encourage you to apply.

Others

This role is full-time and permanent, with opportunities for career advancement. If you have any questions or would like to learn more about this opportunity, please get in touch with us.

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