Global Learning Support Specialist

5 days ago

Kollam, Kerala, India beBeeProgram Full time ₹ 80,00,000 - ₹ 1,30,00,000
Program Coordinator Role Overview

We are seeking a highly skilled Program Coordinator to support learners globally and ensure the smooth delivery of our programs in the LATAM region. This is an excellent opportunity to join our team and make a meaningful impact.

Job Description

The ideal candidate will have exceptional written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels. The key responsibilities of this role include:

  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading, and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
Required Skills and Qualifications

To be successful in this role, you must possess:

  • Exceptional Spanish/Portuguese and English communication skills (written and verbal).
  • Flexibility to work night shifts (India based) and manage all communication channels.
  • A Bachelor's degree preferred.
  • Prior experience in a customer service or learner support role.
  • Tech-savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
Benefits

This role offers a collaborative, inclusive, and growth-oriented environment where you can thrive and grow professionally. As a valued member of our team, you will have the opportunity to make a meaningful impact on learners' lives while working with a dynamic team of professionals.

Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional learner experiences and are looking for a challenging and rewarding role, we encourage you to apply.

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