Customer Success Operations Manager

15 hours ago

Allahabad, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 22,00,000
Job Title:

Sr. Specialist - Cards Customer Success

">Card Operations Expert

Drive Operational Excellence and Project Management to improve Data Analysis and KPIs for Card Customers.

Collaborate with internal teams and banks to ensure smooth operations, compliance, and performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute management processes.

Key Responsibilities:
  • Monitor and address day-to-day operational issues between internal teams and banks.
  • Enhance performance through root cause analysis (RCA) and targeted interventions.
  • Provide online and offline support to banks for operational issues and daily process improvements.
  • Conduct bank training sessions on systems, processes, and product awareness.
  • Maintain oversight of the Process Advisory Group as a center of expertise for operational excellence.
  • Implement automation leveraging RPA and AI/ML.
Additional Responsibilities:
  • Ensure timely and accurate compliance follow-ups including dispute resolution, penalty processing, and fee calculations.
  • Advise on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs.
  • Support leadership in responding to regulatory queries from UIDAI, RBI, and other authorities.
Required Skills:
  • Strong technical and analytical skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Effective client relationship management capabilities.
Preferred Skills:
  • Advanced Excel skills (data analysis, pivot tables, charts).
  • Excellent PowerPoint / Power BI presentation skills.
  • SQL knowledge (writing queries, pulling data).
  • Proven project management and stakeholder management abilities.

NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.

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