Gainsight Consultant

We are seeking a skilled professional to leverage their expertise in customer success and Gainsight solutions. In this role, you will partner with cross-functional teams to drive strategic initiatives, ensure seamless adoption of Gainsight capabilities, and deliver actionable insights.

This position requires a deep understanding of customer success processes, technical configuration, and business alignment. You will be responsible for designing and implementing Gainsight solutions that meet the evolving needs of our organization.

Key Responsibilities:

• Leverage your expertise in customer success and Gainsight to drive strategic initiatives.
• Partner with global teams to design and implement Gainsight solutions that meet business requirements.
• Own configuration, customization, and administration of Gainsight across multiple business units.
• Manage integration of Gainsight with other enterprise systems.
• Collaborate with stakeholders to translate business needs into scalable Gainsight solutions.
• Ensure best practices in data integrity, governance, and automation within Gainsight.

Qualifications & Skills:

• 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience.
• Strong background in Gainsight Administration, Configuration, and Integration.
• Experience with Salesforce integration and API-based data flows.
• Knowledge of customer success operations, including health scores, journey mapping, playbooks, and retention metrics.
• Ability to gather business requirements and translate them into scalable Gainsight solutions.
• Strong data analysis, reporting, and dashboard creation skills.
• Excellent stakeholder management and communication skills.
• Experience working in global organizations across cross-functional and customer-facing teams.

Benefits:

• Opportunity to work with a cutting-edge technology platform.
• Chance to collaborate with a talented team of professionals.
• Professional growth and development opportunities.