Customer Relationship Management Specialist

1 day ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: CRM Executive

We are seeking a highly skilled and detail-oriented professional to fill the role of CRM Executive.

  • Job Description:
  • Manage customer relationship management systems to ensure seamless data accuracy, cleanliness, and segmentation.
  • Develop and execute targeted CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
  • Monitor customer engagement, conversion rates, and churn, providing actionable insights to the business team.
  • Collaborate with cross-functional teams to personalize and optimize customer journeys.
  • Analyze campaign performance and provide regular reports with recommendations for improvement.
  • Support loyalty and retention programs, including customer feedback and satisfaction surveys.
  • Assist in the automation of CRM processes and workflows to enhance efficiency.

Requirements and Qualifications:

  • Bachelor's degree in Business, Marketing, Data Analytics, or related field.
  • Experience in B2B or B2C environments.
  • 1–3 years of experience in a CRM, marketing, or customer engagement role.
  • Proficiency in CRM platforms (e.g., Moengage, Firebase, Kwikengage).
  • Strong analytical skills and experience with tools like Excel or Google Sheets.
  • Excellent communication and collaboration skills.
  • Detail-oriented with a strong focus on data quality and customer insights.
  • Familiarity with digital marketing and customer segmentation strategies.

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