Senior Client Success Specialist

3 days ago

Bengaluru, Karnataka, India beBeeProductivity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title

Empower client success through meticulous query management, timely request fulfillment, and strategic process enhancement, ensuring unparalleled service standards and operational excellence.

  • Review all jobs submitted by the team in a timely manner with utmost quality.
  • Identify issues and coordinate with relevant internal functions for prompt resolution of disputed points within set time-frame parameters.
  • Collaborate with key partners in service delivery, client service, operations, and technology to contribute towards the development of an efficient operating framework.
  • Measure performance based on productivity and quality.
  • Identify errors and guide junior staff.
  • Produce good quality work, which is paramount to the candidate's success in the organization.
  • Perform as a checker for all jobs processed by initiators.
Required Skills and Qualifications
  • Bachelor's Degree and/or Graduate Degree.
  • Knowledge of Custody is essential with at least 5+ years experience in custody domain.
  • Strong research, analytical, and comprehension skills, with ability to analyze large amounts of data.
  • Client-focused with strong customer service skills (e.g. oral and written communication skills).
  • Ability to multi-task and meet deadlines against a high-volume work schedule.
  • Approach tasks with strong teamwork while also executing independently.
  • Work to meet deadlines consistently.
  • Organize tasks with strong organizational skills.

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