Enhancing ServiceNow Experiences

2 weeks ago


Gandhinagar, Gujarat, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,70,00,000
Transforming User Experience

Are you passionate about creating a seamless experience for thousands of enterprise customers? We are on the lookout for a Technical Support Engineer who doesn't just troubleshoot, but transforms user experience into excellence.

This role is not just 'tech support', it's platform-level troubleshooting for customized business-critical workflows on ServiceNow. It's part developer, part detective, and part trusted advisor — with UI/UX context baked in.

What You'll Be Doing:
  • Resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.
  • Dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.
  • Collaborate with global teams to continuously enhance product usability and performance.
  • Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.
  • Share feedback that shapes future products, tools, and internal processes.
Requirements:
  • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Basic grasp of OOP principles & SQL
  • Solid debugging chops – logs, root cause analysis, platform performance
  • Excellent communication – both spoken and written
  • Bachelor's degree in Computer Science or equivalent experience
What's In It for You:
  • Onboarding & Training: Start with an immersive learning experience
  • Work Model: On-Site
  • In-person Interviews: We believe in meaningful face time
  • Flexibility: Be open to shifts – we're global, after all
  • Growth: Work with top-tier engineers and product teams
  • Culture: Empathy, curiosity, and collaboration are at our core


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