Support Team Leader

1 day ago


Mangalore, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Technical Support Lead

About Us

We're a forward-thinking organization transforming the way post-acute care institutions operate.

We leverage AI and RPA to automate complex tasks, freeing teams to focus on better patient outcomes.

Our team comprises industry veterans who've built successful products for healthcare and IT. We're on a mission to improve care quality for millions of patients by liberating healthcare teams from regulatory burdens.

  • Foster efficient and effective technical and client support services.

The Technical Support Lead plays a crucial role in ensuring timely resolution of all production issues. This position involves hands-on management of tech and client support activities, collaborating with internal teams and stakeholders.

Key Responsibilities:

  • Serve as the primary contact for clients seeking support and production tech issues.
  • Monitor support/ticket queues and provide timely response, updates, and resolution of client inquiries and production issues.
  • Coordinate and schedule support activities, handle hand-offs & meetings, and manage support roster.
  • Act as the incident/fire captain in case of production incidents/fires.
  • Monitor and evaluate support metrics, such as response time, resolution time, client satisfaction, and ticket volume.

Required Skills and Qualifications:

● 12+ years of experience managing a support team.

● Previous experience in a tech and client support or coordination or management role within a SaaS/technology solutions team.

Benefits:

As a valued member of our team, you'll have opportunities for growth and development, work with cutting-edge technology, and be part of a dynamic and supportive environment.

Other Opportunities:

We offer a collaborative and innovative work environment, opportunities for professional growth, and a chance to make a meaningful impact on improving patient care.



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