Strategic Business Process Transformation Specialist
3 days ago
Unlock your potential in a dynamic and inclusive team culture where you will play a pivotal role in driving innovation, operational efficiency, and customer satisfaction within payment processing operations. Drive business growth by enhancing our payments processes, leveraging AI and automation for efficiency and compliance.
Key Responsibilities:- Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld.
- Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging technology for efficiency and compliance.
- Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.
- Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.
- Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.
As a Payment Lifecycle Manager III, you will be responsible for managing a diverse team, driving automation initiatives, and developing new technologies to streamline processes. Your role will involve interpreting customer needs, identifying trends, and generating innovative solutions to enhance our operational efficiency and resilience.
Requirements:- Demonstrated ability in operations leadership or management within payments, with at least seven years of experience leading high-performing teams to achieve business priorities and objectives.
- Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.
- Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments.
- Skillful data analysis techniques capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while applying a commercial and growth mindset in fast-paced environments.
- Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.
- Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats, ensuring the protection of information and systems, with a proven track record in enhancing customer experience.
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