Business Process Transformation Specialist

1 day ago


Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Opportunity:

We are seeking a Transformation Leader to spearhead strategic initiatives across BFSI domains.

Key Responsibilities:

  • Drive process enhancements through Lean Six Sigma, automation, analytics, and other transformation levers
  • Lead and mentor teams to deliver measurable business impact via improvement projects
  • Collaborate with clients to manage transitions, identify critical quality risks, and ensure delivery excellence
  • Conduct risk assessments, perform root cause analysis, and implement corrective actions
  • Support RFPs and solutioning from a quality perspective
  • Identify opportunities for automation and conduct feasibility assessments
  • Establish governance frameworks for projects and represent successful initiatives in external forums or award platforms

Required Skills and Experience:

  • Experience managing real-time operations (inbound/outbound calls, chats, emails) in BPO/KPO or shared services environments
  • Proven experience in delivering successful transformation projects with significant business impact
  • Strong analytical and problem-solving skills, with a clear understanding of cost/value estimation
  • Excellent written and verbal communication skills
  • Hands-on experience with quality management systems, such as ISO 9001 and CMMI
  • Ability to learn quickly, think critically, and remain adaptable in a fast-paced environment

Preferred Background:

  • Domain knowledge in BFSI, particularly investment banking, capital markets, or customer service operations
  • Experience working with global clients and leading cross-functional teams
  • Recognized contributions to external awards or forums related to process excellence


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