Digital Banking Relationship Professional

4 weeks ago


Mumbai, Maharashtra, India Hiregis Full time
Job Description

We are seeking a skilled Virtual Relationship Manager to join our team at Hiregis. As a Virtual Relationship Manager, you will play a vital role in building and maintaining relationships with our customers by providing them with an exceptional digital banking experience.

Key Responsibilities:

  • Engage with customers regularly to understand and meet their financial needs through our digital products.
  • Enhance customer relationships and promote the use of digital mediums for banking transactions.
  • Meet scorecard targets and portfolio benchmarks, adhering to all guidelines and regulatory requirements.
  • Continuously interact with a portfolio of customers, handling calls, resolving queries, and promoting digital banking services.
  • Profile customers to aid in cross-selling bank products, log and resolve complaints, and control customer attrition.
  • Deepen relationships by cross-selling products, monitoring account activity, and ensuring customer retention.
  • Meet defined objectives of the portfolio, cross-sell products, acquire and group related customer IDs, and train staff on product knowledge.
  • Achieve quality benchmarks, accurately capture customer interactions, and adhere to audit and service quality standards.
  • Submit customer base reviews and reports as requested by senior management.

The ideal candidate will hold a graduate degree and possess basic banking and communication skills. Minimum 2-3 years of experience is preferable. As a Virtual Relationship Manager, you will interact with customers, the Virtual Relationship Banking Head, Unit Head, Region Head, and Sales Managers.

About Hiregis

Hiregis is a leading provider of digital banking solutions. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our customers.

Requirements

Graduate degree in a relevant field

Basic banking and communication skills

Minimum 2-3 years of experience

What We Offer

A competitive salary and benefits package

Ongoing training and development opportunities

A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about digital banking, please submit your application, including your resume and a cover letter, to [insert contact information].



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