Digital Relationship Specialist

2 weeks ago


Mumbai, Maharashtra, India Hiregis Full time
JOB DESCRIPTION

At Hiregis, we are seeking a skilled Digital Relationship Specialist to join our team. As a Digital Relationship Specialist, you will play a vital role in building and maintaining relationships with our customers by providing them with a truly exceptional digital banking experience.

Key Responsibilities:

  • Regularly engage with customers and provide a consistent and superior digital experience by understanding and meeting their needs through our financial products.
  • Enhance customer relationships and promote the use of digital mediums for banking transactions.
  • Meet scorecard targets and portfolio benchmarks, and follow all guidelines and regulatory requirements.
  • Continuously engage with a portfolio of customers, handling calls, resolving queries, and promoting digital banking services.
  • Profile customers to aid in cross-selling bank products, log and resolve complaints, and control customer attrition.
  • Deepen relationships by cross-selling products, monitoring account activity, and ensuring customer retention.
  • Meet the defined objectives of the portfolio, cross-sell products, acquire and group related customer IDs, and train staff on product knowledge.
  • Achieve quality benchmarks, accurately capture customer interactions, and adhere to audit and service quality standards.
  • Submit customer base reviews and reports as requested by senior management.

Requirements:

The job requires a graduate degree and basic banking and communication skills. Minimum 2-3 years of experience is preferable. You will interact with customers, the Virtual Relationship Banking Head, Unit Head, Region Head, and Sales Managers.



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