Senior ServiceNow Testing Manager
23 hours ago
Job Overview
We are seeking an experienced Senior ServiceNow Testing Manager to lead our testing efforts for ServiceNow implementations. The ideal candidate will have a strong background in ServiceNow testing, quality assurance methodologies, and leadership experience.
About the Role
This is a pivotal position that requires a skilled professional to oversee and enhance our testing processes. The successful candidate will work closely with cross-functional teams to ensure comprehensive coverage and adherence to quality standards.
Key Responsibilities
- Lead the testing strategy and execution for ServiceNow projects
- Collaborate with cross-functional teams to gather requirements and define test cases and test plans
- Develop and maintain automated test scripts using ServiceNow testing tools and frameworks
- Manage the testing lifecycle, including planning, design, execution, and reporting of test activities
- Identify, document, and track defects, ensuring timely resolution and retesting as needed
- Provide guidance and mentorship to junior testers and team members
- Ensure compliance with testing best practices and methodologies
- Conduct regular testing reviews and retrospective sessions to improve processes and outcomes
Requirements
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in software testing, with a focus on ServiceNow applications
- Strong understanding of ServiceNow platform and its modules, including ITSM and CSM
- Proficient in testing methodologies, both manual and automated
- Experience with ServiceNow Automated Test Framework (ATF) and other testing tools
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
- ServiceNow certification (e.g., CSA, CAD) is preferred
- Experience in Agile methodologies is a plus
Salary and Benefits
The estimated salary for this role is $120,000 - $150,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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