Technical Support Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 8 - ₹ 12
Technical Support Associate Job Opportunity

We are seeking a detail-oriented and organized professional to join our technical support team. As a key member of the team, you will be the first point of contact for users facing issues with technology, software, or services.

Key Responsibilities:

  • Provide end-to-end technical support resolution to customers via various mediums, including phone calls, emails, chats, and tickets.
  • Interact with mobile carriers and other departments to resolve mobile service-related issues.
  • Adhere to business rules and policies as dictated by joint operations documents.
  • Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met on a daily and monthly basis.

Required Skills and Qualifications:

  • Portuguese/Spanish and English language proficiency to support SaaS product requirements.
  • Ability to work in 24/7 rotational shifts.
  • Excellent organizational skills and attention to detail.
  • Team player with excellent communication and interpersonal skills.
  • Quick learner with ability to troubleshoot devices and provide step-by-step instructions.
  • Identification, prioritization, and resolution of reported problems through various mediums.
  • Working closely with international telecom carriers/service providers to resolve customer requests and incidents.
  • Technical support experience is highly regarded.

Benefits:

  • Flexible holiday policy allowing employees to choose their own holidays.
  • Hybrid working options for work-life balance.
  • Comprehensive life and medical insurance.
  • Focus on skill development and certification reimbursement.
  • Wi-Fi and mobile bill reimbursement.
  • Employee well-being activities and programs.

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