Travel Domain Process Coach

1 week ago

Pune, Maharashtra, India beBeeTraining Full time ₹ 9,00,000 - ₹ 15,00,000

Process Trainer Role

We are seeking an experienced Process Trainer with a background in the travel domain to join our training team. The ideal candidate will be responsible for delivering engaging and effective training sessions, ensuring the continuous development of new hires and existing staff.

  • Execute training programs as per the business needs, ensuring smooth facilitation and timely delivery.
  • Evaluate training effectiveness through assessments, feedback, and performance tracking.
  • Observe and mentor trainees during on-the-job training/production to ensure skill application and improvement.
  • Share training progress and updates through structured reports to the operations team.
  • Keep training content up-to-date by reviewing and updating materials periodically in line with process or product changes.
  • Participate in internal and external calibrations to align training outcomes with business expectations.
  • Identify Training Needs (TNI) and conduct refresher/up-skilling sessions accordingly.
  • Conduct knowledge checks for both new hires and production staff to assess understanding and retention.

Required Skills and Qualifications:

  • Strong command over English – both written and verbal communication.
  • Prior experience in handling training for travel processes is mandatory.
  • Strong customer/client handling skills with an understanding of travel-related processes.
  • Willingness to work flexible shifts as per business requirements.
  • Experience in training delivery – product, process, soft skills, or upskilling.
  • 1–5 years of relevant experience in process training.
  • Must have previous experience in the travel industry/domain.

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