Quality Coach
2 weeks ago
Job Title: Quality CoachShift Schedule: Full-Time, Onsite @ Office, 5:30 PM - 02:30 AM ISTOffice Location: Kharadi, Pune, INJoin Our Team at UnboundB2BJob description:Monitor calls and coach the BDRs for performance enhancement and call quality.Conduct disposition analysis and build insights for coaching
Prepare TNA and provide insights for the Ops department
Conduct Need based trainings to enhance call quality
Ensure calibration of the Process standards and run activities to drive consistency
Audit call notes and Lead handover to deliver better quality
Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.Prepare reports and manage data relevant to the program performance and Coaching plans.Key Qualifications:College Degree in any stream
Experience in coaching and good understanding of the different coaching concepts
Adept at engaging with international clientele
Able to effectively understand and communicate using American dialect.Experience with any of the following is highly desirable:Any candidate with BDR/ SDR experienceSQL/BANT/Appointment Gen, campaign types in Demand GenerationDrafting call notes/ call comments for client deliveries.Experience in leading a QA Team OR worked delivering HQL/ SQL campaigns
Candidates who have worked in Cold call centers with experience in telesales
Business Acumen for the B2B lead generation industry (Only from B2B lead gen domain) – Minimum 2 years
Benefits:Competitive Salary and Commission Structure: A rewarding compensation package that acknowledges your skills and contributions.Comprehensive Health Benefits Package: Full range of health benefits to support you and your family.Dynamic and Collaborative Work Environment: A vibrant and supportive team atmosphere that encourages innovation and teamwork.
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Coaching Professional
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Principal Agile Coach
2 days ago
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Process Coach
1 week ago
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Quality Analyst
2 weeks ago
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Customer Experience Coach
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Pune, Maharashtra, India IGT Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title: Customer Experience TrainerCompany Overview:IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the...
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2 weeks ago
Pune, Maharashtra, India TATA Cummins Private Limited Full time ₹ 15,00,000 - ₹ 28,00,000 per yearResponsible and / or accountable for Supplier Quality's participation in the selection, management, development, problem solving, and assurance of defect-free performance of the direct material supplier chain, especially in the New Product Development and Change Management (VPI, VPCR) processes for critical projects. The objective of this work is to...