Customer Service Branch Manager

2 weeks ago

Merta, Rajasthan, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

Customer Service Branch Manager

About the Role:

The Customer Service Branch Manager will be responsible for leading customer service and branch operations for a designated rural location. The role entails managing and scaling up the retail banking business in a cost-efficient and technology-effective manner.

Key Responsibilities:
  • Day-to-day operations and administration of the branch
  • Branch operations and service delivery to customers
  • Data entry, creation of customer IDs, accounts, etc.
  • File/document checking, KYC checking, application forms, and loan document verification
  • Handling cash and clearing transactions
  • Maintaining good audit rating for the branch
  • Best-in-class service delivery at the branch
  • Operational risk management and compliance
Requirements:
  • Strong leadership and customer service skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Good analytical and technical skills
  • Knowledge of banking regulations and policies
Benefits:
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Award-winning team culture
  • Opportunities for career growth and advancement

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