Workforce Strategist

2 days ago


Alleppey, Kerala, India beBeeWorkforce Full time ₹ 14,00,000 - ₹ 18,00,000

Job Title: Workforce Strategist

About the Role

The Workforce Strategist plays a pivotal role in driving business growth by partnering with stakeholders to design and implement effective workforce planning strategies.

Main Responsibilities
  • Collaborate with cross-functional teams to develop and maintain long-term, mid-term, and short-term capacity plans, ensuring optimal workforce utilization across different lines of business.
Key Performance Indicators
  • Maintain accurate forecasting call volumes, workloads, FTE requirements, and staffing needs.
  • Develop and implement scheduling best practices to manage shrinkage, adherence, and occupancy.
Leadership and Team Management
  • Lead and mentor a team of workforce analysts and real-time specialists, building capability within the WFM team to handle complex modeling and analytics.
  • Foster a culture of accuracy, timeliness, and business impact.
Benefits
  • Contribute to business forecasts and plans through strategic workforce recommendations.
  • Ensure smooth coordination with Operations during spikes and downtime.
Requirements
  • Develop and present performance dashboards, staffing reports, and variance analysis to drive business decisions.
  • Analyzing opportunities to enhance efficiency and reduce costs.
What We Offer
  • A collaborative and dynamic work environment.
  • Ongoing training and development opportunities.


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