
Workforce Strategist
2 days ago
Job Title: Workforce Strategist
About the RoleThe Workforce Strategist plays a pivotal role in driving business growth by partnering with stakeholders to design and implement effective workforce planning strategies.
Main Responsibilities- Collaborate with cross-functional teams to develop and maintain long-term, mid-term, and short-term capacity plans, ensuring optimal workforce utilization across different lines of business.
- Maintain accurate forecasting call volumes, workloads, FTE requirements, and staffing needs.
- Develop and implement scheduling best practices to manage shrinkage, adherence, and occupancy.
- Lead and mentor a team of workforce analysts and real-time specialists, building capability within the WFM team to handle complex modeling and analytics.
- Foster a culture of accuracy, timeliness, and business impact.
- Contribute to business forecasts and plans through strategic workforce recommendations.
- Ensure smooth coordination with Operations during spikes and downtime.
- Develop and present performance dashboards, staffing reports, and variance analysis to drive business decisions.
- Analyzing opportunities to enhance efficiency and reduce costs.
- A collaborative and dynamic work environment.
- Ongoing training and development opportunities.
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