Public Cloud Support Specialist

5 days ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
Job Title: SAP S/4HANA Public Cloud Expert

We are seeking experienced SAP S/4 HANA Public Cloud Experts to support our client, in delivering high-quality 2nd and 3rd level support.

Key Responsibilities:
  • Provide advanced technical support for SAP S/4HANA Public Cloud systems under RISE and GROW.
  • Manage complex incidents and service requests, including investigation, resolution, and communication with business stakeholders.
  • Execute minor changes and small-scale enhancements with the help of technical teams.
  • Perform user administration tasks: user creation, deactivation, and permission assignments.
  • Manage transport imports in the Public Cloud landscape.
  • Support and maintain SAP modules:
  • FI/CO
  • MM/SD
  • SD/WM
  • PP/SD/MM
  • MM/WM including 24/7 on-call support

Required Qualifications:

  • Proven experience in SAP S/4 HANA Public Cloud environments.
  • Deep understanding of RISE with SAP and GROW with SAP programs.
  • Expertise in at least 2 of the listed modules, with working knowledge of the remaining.
  • Strong familiarity with SAP Public Cloud support processes including Incident/Request/Change Management.
  • Hands-on experience with transport management and user/authorization handling in the public cloud.
  • Ability to work in a 24/7 on-call rotation (specific to WM).

The ideal candidate will have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

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