
Experienced Guest Relations Manager Needed
1 day ago
Job Title: Guest Relations Manager
">We are seeking a highly skilled and experienced Guest Relations Manager to join our team. In this role, you will be responsible for managing day-to-day operations and providing exceptional service to VIPs, VVIPs, and CIPs.
">Key Responsibilities:
">- ">
- Review of Operations: Review records, logs, reports, and mails of previous day operations to identify deviations and initiate corrective action.">
- Team Management: Manage the guest relations team 24/7 with manpower allocation and shift roster.">
- Training and Development: Identify and execute training needs analysis for the GR team and conduct regular interactions with team members.">
- Leave and Roster Management: Manage leave and roster in line with organizational policy and departmental metrics.">
- Performance Appraisal and Goal Setting: Complete performance appraisals, goal setting, and HR-related activities on time.">
- Recruitment and Induction: Handle recruitment, induction, training, retention, and counseling as per operational requirements.">
- Business Continuity Planning: Ensure Business Continuity Plan (BCP) preparedness in case of incidents and train team for handling emergency situations in lounges.">
Required Skills and Qualifications:
">- ">
- Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests, team members, and stakeholders.">
- Leadership and Team Management: Proven ability to manage a team and lead by example.">
- Problem-Solving and Analytical Skills: Ability to analyze problems and develop effective solutions.">
- Time Management and Organization: Ability to prioritize tasks and manage time effectively.">
- Adaptability and Flexibility: Willingness to adapt to changing circumstances and priorities.">
Benefits:
">- ">
- Competitive Salary and Benefits Package: A comprehensive benefits package that includes a competitive salary, health insurance, and retirement savings plan.">
- Opportunities for Growth and Development: Opportunities for career advancement and professional growth within the company.">
- Collaborative Work Environment: A dynamic and supportive work environment that fosters collaboration and teamwork.">
Others:
">- ">
- Contribute to the development of SOPs and guidelines for Guest Relations operations.">
- Assist Senior Management in enhancing operational performance.">
- Represent the organization in protocol coordination with government agencies and other stakeholders.">
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