Experienced Guest Relations Manager Needed

1 day ago


Hubli, Karnataka, India beBeeGuestRelationsManager Full time ₹ 8,33,560 - ₹ 14,27,256

Job Title: Guest Relations Manager

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We are seeking a highly skilled and experienced Guest Relations Manager to join our team. In this role, you will be responsible for managing day-to-day operations and providing exceptional service to VIPs, VVIPs, and CIPs.

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Key Responsibilities:

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  • Review of Operations: Review records, logs, reports, and mails of previous day operations to identify deviations and initiate corrective action.">
  • Team Management: Manage the guest relations team 24/7 with manpower allocation and shift roster.">
  • Training and Development: Identify and execute training needs analysis for the GR team and conduct regular interactions with team members.">
  • Leave and Roster Management: Manage leave and roster in line with organizational policy and departmental metrics.">
  • Performance Appraisal and Goal Setting: Complete performance appraisals, goal setting, and HR-related activities on time.">
  • Recruitment and Induction: Handle recruitment, induction, training, retention, and counseling as per operational requirements.">
  • Business Continuity Planning: Ensure Business Continuity Plan (BCP) preparedness in case of incidents and train team for handling emergency situations in lounges.">
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Required Skills and Qualifications:

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  • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests, team members, and stakeholders.">
  • Leadership and Team Management: Proven ability to manage a team and lead by example.">
  • Problem-Solving and Analytical Skills: Ability to analyze problems and develop effective solutions.">
  • Time Management and Organization: Ability to prioritize tasks and manage time effectively.">
  • Adaptability and Flexibility: Willingness to adapt to changing circumstances and priorities.">
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Benefits:

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  • Competitive Salary and Benefits Package: A comprehensive benefits package that includes a competitive salary, health insurance, and retirement savings plan.">
  • Opportunities for Growth and Development: Opportunities for career advancement and professional growth within the company.">
  • Collaborative Work Environment: A dynamic and supportive work environment that fosters collaboration and teamwork.">
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Others:

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  • Contribute to the development of SOPs and guidelines for Guest Relations operations.">
  • Assist Senior Management in enhancing operational performance.">
  • Represent the organization in protocol coordination with government agencies and other stakeholders.">
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