Booking Experience Specialist

10 hours ago

Hubli, Karnataka, India beBeeReservation Full time ₹ 35,00,000 - ₹ 65,00,000
Reservation Expert Role

As a Reservation Expert, you will play a vital role in providing exceptional customer service and ensuring seamless booking experiences for our guests.

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

Key Qualifications
  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.

What You'll Gain

  • A chance to grow professionally in a dynamic and fast-paced environment.
  • Opportunities to develop your skills and expertise in reservations and customer service.
  • A supportive team that encourages innovation and creativity.
  • The satisfaction of making a positive impact on our guests' lives through exceptional service.

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