Global Travel Coordinator

2 weeks ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 5,76,000
Travel Liaison

Job Overview:

We are seeking experienced travel professionals to act as liaisons between our company and current/potential customers, ensuring seamless travel experiences.

The successful candidate will cater to the travel requirements of clients (individuals or businesses) to enhance their experience, improve satisfaction, and acquire an expanding dedicated clientele through unparalleled customer service.

Key Responsibilities:

  • Manage bookings for domestic/international flights & Rail
  • Provide information on products/services: Visa, forex, Health Regulations/Insurance
  • Handle refunds/cancellations of Domestic/International air tickets
  • Coordinate ticket issuance with deal codes/use of bonus miles/rewards
  • Follow communication scripts when handling different topics
  • Coordinate with client/implant/servicing team
  • Assist with follow-up invoicing and recoveries
  • Identify customers' needs, clarify information, research issues, and provide solutions/alternatives
  • Build sustainable relationships by going the extra mile

Required Skills and Qualifications:

  • Effective communication skills and active listening
  • Excellent knowledge of computer reservations systems/GDS systems/e-travelling
  • Ability to interact/negotiate effectively
  • Multi-tasking/time management/set priorities
  • Sound knowledge of domestic/international travel trends
  • Passionate interest in geography/strong domestic/international travel knowledge
  • Ability to assimilate information/pay attention to accuracy/detail

Competencies:

  • Proven track record of providing excellent customer service
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment
  • Excellent time management and organizational skills

Benefits:

This role offers a unique opportunity to grow your career in a dynamic and rapidly evolving industry.

Other Information:

Graduate with Diploma in Travel & Tourism preferred

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