Cloud Operations Manager
1 week ago
Cloud Operations Role
Novo Nordisk A/S is seeking a skilled Cloud Operations Manager to join our Cloud and Corporate Infrastructure team. As a key member of our team, you will be responsible for managing Cloud operations, ensuring seamless delivery of our cloud services, and providing top-notch support to our clients.
Responsibilities
- Handle ServiceNow tickets, including project configuration, onboarding to projects, and Azure DevOps and GitHub management.
- Provide expert-level support for test-related queries, Code/Pipeline-related queries, performance issues, board & dashboard queries.
- Manage change requests to Azure DevOps and GitHub projects, oversee access management, and license control.
- Update documentation, conduct release activities, and provide 24/7 rotational on-call support for DevOps Platform operations.
- Perform year-end wheel maintenance tasks, including user access review, inactive user deactivation, monitoring system logs, cleaning up playground projects, and reviewing project configurations.
- Conduct release activities, including creating change requests in ServiceNow, updating IT risk assessments, configuration specifications, user guides, and standard operating procedures.
- Work in rotational shifts to cover EMEA time zones.
Qualifications
- Bachelor's degree in a relevant field, such as Software Engineering, Economics, Computer Science, or Business Administration.
- 8+ years of experience, with 3+ years in Azure DevOps (ADO) support and management.
- Proven experience in change management, configuration management, and release management.
- Good knowledge of GitHub Enterprise platform support activities.
- Proven ability to manage GitHub for version control, collaboration, and code review.
- Knowledge of Microsoft Azure DevOps (ADO) extensions and SAFe Agile principles.
- Good understanding of ITIL and stakeholders management.
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