Cloud Network Operations Manager

3 weeks ago


Bengaluru, Karnataka, India Verint Full time
Job Summary

We are seeking an experienced Cloud Network Operations Manager to lead our Network teams in supporting Cloud and Hybrid platforms, notably AWS and Azure. This role is responsible for managing the day-to-day operations of the Network teams, finding and improving operational efficiencies, and designing and delivering Hybrid and Cloud Networking for partner solutions.

Key Responsibilities

Network Operations

  • Manage the day-to-day operations of the Network teams in support of Cloud and Hybrid platforms.
  • Find and improve operational efficiencies to best suit Cloud network delivery for customers, both internal and external.
  • Support production workloads within a multi-Cloud environment, including monitoring, patching, backup, and high availability of network infrastructure.

Design and Delivery

  • Design and deliver Hybrid and Cloud Networking for partner solutions.
  • Implement customer connectivity requirements and facilitate access to company products and services.

Process Improvement

  • Optimize the overall network operations process by creating automation solutions, reducing Human Toil, and improving overall work standards.
  • Manage request fulfillment and escalation for networking ticket queues.

Leadership and Collaboration

  • Directly interface with support, engineering, and product teams across all disciplines to facilitate a closer relationship for collaborative implementations and knowledge sharing.
  • Deliver actionable KPIs and SLAs/SLOs for the global network.

Qualifications and Skills

  • 12-15 years of experience with 4-8 years of Team Handling & Management experience.
  • Strong Experience in building and leading network operations teams for both hybrid and cloud environments.
  • Strong experience with software-defined networking and virtualization concepts.

People Management and Workforce Building

  • Ability to influence people & sourcing resources from the market – Strong experience in hiring.
  • Comfortable in fast-paced environments with changing priorities and schedules.
  • Experience building and managing highly-skilled resources while defining career growth.


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