Digital Transformation Leader
6 days ago
At Genpact, we're shaping the future by delivering outcomes that matter. Our team of 125,000+ professionals across 30+ countries is driven by curiosity, agility, and a desire to create lasting value for clients. Powered by our purpose – relentless pursuit of a better world – we serve leading enterprises, including Fortune Global 500 companies.
About the RoleWe're inviting applications for Assistant Vice President, Training, Quality & Policy Leader (TQP). As a key member of our team, you'll lead Overall Knowledge Transfer, Knowledge Management, Quality Assurance, and Policy Management for our Born in Cloud Hi-Tech Clientele.
Your Responsibilities:
- Develop and implement training initiatives for Operating teams, ensuring effective communication and stakeholder engagement.
- Provide strategic direction on all Quality matters, collaborating with key partners to define quality requirements.
- Establish relationships with Customer CxO, Process Owners, Genpact Operating Leaders, and the Global leadership team.
- Ensure personal development of team members and groom future leaders.
- Drive process improvement and plan for process performance.
- Adhere to TQP SLAs and regularly liaise with business contact points.
We seek candidates with:
- A degree in any field.
- Experience leading TQP functions for large teams (approx. 500+ people).
- Expertise in complex data analysis and interpretation.
- Prior exposure to Senior Client Management, Vendor Managers, CXOs.
- Demonstrated experience in End Customer Support & Trust & Safety Operations.
- Problem-solving skills and ability to tell stories through performance trends/qualitative insights.
- Excellent relationship management and interpersonal skills.
- Six Sigma Green Belt certification.
Preferred qualifications include:
- Experience leading teams dedicated to serving HiTech – Born in Cloud Products.
- Validated knowledge of Quality Assurance and Quality Control procedures and practices within the HiTech Industry.
- Strategic thinking and ability to formulate Digital TQP Solutions.
- Experience delivering upon financial goals, finding growth opportunities, and identifying key cost metrics.
Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.
Genpact is an Equal Opportunity Employer and considers applicants without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
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