Customer Relationship Manager

3 days ago

Jamnagar, Gujarat, India beBeeRetention Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a skilled Assistant Manager to join our team in CRM and Retention. The successful candidate will be responsible for strengthening our relationship with loyal customers, focusing on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.

This role involves designing and executing customer retention journeys, increasing repeat purchase rates, AOV, and CLV through targeted CRM strategies, segmenting customers using RFM and behavioral cohorts, owning CRM campaigns across email, SMS, WhatsApp, and push notifications, collaborating with performance marketing and creative teams to craft high-converting retention campaigns, and ensuring consistent brand voice, empathy, and care in all CRM communications.

Required Skills & Qualifications
  • 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  • Strong knowledge of CRM tools, automation, and analytics platforms.
  • Analytical mindset – comfort with data, cohort analysis, and A/B testing.
  • Creative thinker with ability to personalize content and storytelling.
  • Strong understanding of customer empathy and solution-driven communication.
  • Exposure to eCommerce/beauty/wellness industry preferred.
Benefits
  • Opportunity to scale a high-growth D2C brand trusted by millions.
  • Work in a fast-paced, entrepreneurial environment where ideas are valued.
  • Be part of a purpose-led, sustainable brand shaping the future of clean beauty.
  • Growth path into CRM & Retention leadership roles.
About Us

We are a leading natural beauty and wellness company expanding rapidly across e-commerce, quick commerce, retail, and global markets. Our goal is to build a trusted, authentic, and sustainable beauty brand. We are looking for a passionate Assistant Manager to strengthen our relationship with loyal customers and drive repeat purchase growth.

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