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Application Support Specialist

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Job Opportunity

This role is focused on providing expert support for applications in the front office and middle office within investment banking.

Accurate record-keeping of incidents, solutions, and changes in the production environment is crucial. Additionally, creating and updating support documentation, knowledge base articles, and standard operating procedures are key responsibilities.

A strong understanding of software development lifecycle and ITIL processes is required, along with experience with ticketing systems such as Jira and proficiency in troubleshooting Unix/Linux environments.

The ideal candidate will have 8+ years of experience in supporting business applications and a proven track record of providing technical support for enterprise-level software applications.

  • Experience with database technologies such as SQL Server
  • Knowledge of programming languages including scripting languages (Shell, Python etc.)
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.