Customer Service Representative

4 weeks ago


Raipur Ahmedabad, India Hetfy Software Solutions LLP ® Full time
Job Title: Customer Service Executive

Company Overview:

Hetfy Software Solutions LLP is a leading provider of e-commerce outsourcing services, dedicated to delivering cutting-edge solutions to RexBrown UK. Our team is well-versed in all aspects of the e-commerce market, offering platform management, product design, content creation, customer service, graphic design, and other support services for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, Onbuy.Com, Secret Sales, Shopify, and Wowcher.

Responsibilities:
  1. Manage large volumes of incoming emails for e-commerce stores.
  2. Identify and assess customer needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
  4. Provide accurate, valid, and complete information by using the right methods/tools.
  5. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  6. Keep records of customer interactions and courier claim management within Excel files.
  7. Follow communication procedures, guidelines, and policies.
  8. Take the extra mile to engage customers.
Requirements:
  • Proficiency with Microsoft Office, especially Excel.
  • Package: 1.8 - 3.6 LPATimings: Rotational Shift as per the UK Timings (Day or Night) with week off and limited Holiday.


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