IT Support Team Lead

4 days ago

Lucknow, Uttar Pradesh, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Job Summary

The IT Service Desk Supervisor plays a crucial leadership role in the daily operations of our global Service Desk, overseeing a team of technical experts who deliver 24x7 support to users across the firm.

This key position provides frontline oversight for the Service Desk Agents and Senior Agents, guiding team performance, supporting escalation management, and upholding service delivery standards that drive faster resolution, better user experiences, and continuous operational improvement.

As part of our modern End User Services & Solutions organization, the Supervisor helps translate strategy into action, ensuring our frontline teams are equipped, engaged, and aligned to deliver scalable, user-centered support. This role blends technical expertise with people leadership, modeling the culture of ownership, empathy, and relentless improvement that underpins our vision.

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