Customer Support Team Manager

1 day ago

Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 16,00,000 - ₹ 24,00,000
Job Title:

Customer Service Team Lead

Job Description:

We are seeking an experienced Customer Service Team Lead to drive exceptional customer service, monitor performance, coach team members, and ensure they have the right tools and resources to succeed in a positive work environment.

Key Responsibilities:
  • Team Management: Manage and lead a team of customer support representatives.
  • Customer Experience: Ensure that the team provides excellent customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
  • Process Improvement: Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
  • Analytics: Analyze customer feedback and identify areas for improvement in the customer support process.
  • Innovation: Identify opportunities to improve customer experience and work with the team to implement solutions.
  • Motivation: Motivate and encourage the team to achieve their targets and goals.
  • Training: Ensure that the team is up to date with the latest product and service information.
Requirements:
  • Leadership Experience: Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Interpersonal Skills: Strong interpersonal skills.
  • Problem Solving: Strong problem-solving skills and ability to make decisions under pressure.
  • Adaptability: Ability to work in a fast-paced environment and manage multiple tasks and priorities.
  • Tech Savvy: Experience with customer support software and tools.
  • Data Analysis: Ability to analyze data and make data-driven decisions.

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