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1 day ago
The Quality Assurance Specialist plays a pivotal role in ensuring compliance and accuracy. This position requires an understanding of legal documentation, which is essential for delivering quality services.
Key Responsibilities:- Collaborate with teams to ensure quality compliances and processing accuracy.
- Independently audit tickets basis predefined checklists for assigned tasks via email, Salesforce, Jit Bit, RAGIC, and other data sources.
- Perform random audits to check documentation around bankruptcy claimants.
- Review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Build up a quick learning curve to understand Standard Operating Procedures (SOPs) and training materials.
- Setup weekly connect with business for Technical Needs Identification (TNI) in collaboration with trainers for SOP updates & Process Knowledge Transfer (PKT) requirements.
- Create reports for audits performed on set frequencies and report out to supervisor and business with requisite analytics & inferences.
- Bachelor's degree in any field (preferably in Law/BBA or commerce).
- 2-4 years of experience in multinational corporations.
- Project management experience or certifications are highly desirable.
- ISO 9001 certification is preferable.
- Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams, and Outlook.
- Experience in quality audits of legal documents/email communications. Ability to comprehend legal terminologies.
- Strong data analysis capabilities, with an eye for detail to identify errors.
- Exceptional written and verbal communication skills, with ability to derive insights from information provided.
- Analytical problem-solving skills for addressing complex issues.
- Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
- Familiarity with US legal laws or bankruptcy processes is an advantage.
- Experience in operations or business analysis.
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