Contact Centre Leadership Role

18 hours ago


Jamnagar, Gujarat, India beBeeLeadership Full time ₹ 75,00,000
As a Team Manager, you will oversee the daily operations of our team.The ideal candidate should have exceptional leadership skills and experience in managing contact centre operations.Key Responsibilities:
  • Manage staff and vendors
  • A minimum of 5 years' experience in contact centre inbound / outbound (Banking/NBFC process)
  • In-depth knowledge of functioning of inbound and outbound contact centres
  • Cross-selling, sales target management, service levels, escalation handling, complaint management
Requirements:
  • Good knowledge of training and quality, NPS required
  • Knowledge of handling inbound emails and chat teams preferred
This role is ideal for individuals with strong leadership skills and experience in contact centre management. A graduate or postgraduate degree in any specialisation is also preferred.

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