Technical Desktop Support Professional

6 days ago

Belgaum, Karnataka, India beBeeDesktopSupport Full time ₹ 10,00,000 - ₹ 12,00,000
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will play a vital role in maintaining the functionality and reliability of our organization's IT environment.

This is a dynamic and fast-paced role that requires strong technical skills, excellent communication abilities, and a customer-focused mindset. If you have a passion for delivering top-notch support and resolving complex technical issues, we encourage you to apply.

Main Responsibilities
  • Administer endpoint management solutions, providing support for virtual desktop infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management processes to ensure timely resolution of user issues and requests.
  • Utilize monitoring tools for proactive troubleshooting and incident resolution.
  • Handle access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools, including adding/removing users from channels and distribution lists.
  • Monitor and respond to security incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting video conferencing solutions.
  • Address network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for mobile devices, including unlocking devices and troubleshooting connectivity issues.
Requirements
  • Bachelor's degree in computer science, Information Technology, or related field (desired).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • Certifications such as MS-900: Microsoft 365 Fundamentals, MS-700: Managing Microsoft Teams, AZ-900: Microsoft Azure Fundamentals, and Nexthink Fundamentals are assets.

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