Service Delivery Specialist

6 days ago

Lucknow, Uttar Pradesh, India beBeeProcess Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Process Manager

We are seeking an experienced leader to manage our blended process, ensuring seamless interactions with customers.

Main Responsibilities:

  • Monitor key performance indicators (KPIs), including response times and customer satisfaction metrics.
  • Manage email and chat processes 24/7, providing timely support to customers.
  • Provide regular feedback, conduct performance evaluations, and coach team members for continuous improvement.
  • Resolve complex customer queries efficiently, escalating issues when necessary.
  • Collaborate with QA and training teams to ensure adherence to policies and brand guidelines.
  • Maintain shift schedules, ensure proper coverage, and manage attendance.
  • Analyze team performance reports, generating actionable insights for optimization.
  • Ensure daily agent productivity targets are met.
  • Contribute to knowledge base development and continuous process improvement.
  • Communicate with stakeholders to coordinate on pending or escalated issues.
  • Identify training and quality needs.
  • Drive employee engagement and retention.
  • Lead the selection process for new team members, ensuring they align with the job profile.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Minimum 3 years in customer service, with at least 1 year in a leadership or supervisory role.
  • Strong experience in chat and email-based customer support, preferably in e-commerce or service industries.
  • Excellent written communication, problem-solving, and people management skills.
  • Familiarity with tools like Zendesk, Freshdesk, Intercom, or similar CRM/chat platforms.
  • Ability to handle pressure, multitask, and lead teams in a fast-paced environment.
  • Flexibility with shifts and weekend support if needed.

  • Service Delivery Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeService Full time ₹ 10,12,569 - ₹ 25,10,988

    Service Delivery SpecialistThe role of Service Delivery Specialist is pivotal in ensuring the seamless operation of our mobility solutions. As a key member of our team, you will be responsible for providing on-ground technical support to dealership workshops and customers.">Key Responsibilities:Provide expert technical assistance to dealership workshops and...

  • Service Delivery Expert

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeExcellence Full time ₹ 1,24,59,479 - ₹ 2,19,31,842

    Delivery Excellence LeaderWe seek an accomplished professional to design, implement, and manage the entire service delivery process.This role is perfect for a seasoned ITSM expert who can develop efficient delivery frameworks, standardize processes, ensure high-quality services, and drive customer satisfaction.The successful candidate will act as both a...

  • Food Delivery Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeDelivery Full time ₹ 4,00,000 - ₹ 6,00,000

    Pizza Delivery Job OpportunityJob Summary:We are seeking a reliable and skilled Food Delivery Specialist to join our team.Key Responsibilities:Deliver pizzas to customers in a timely and efficient manner.Operate a vehicle safely and responsibly to ensure the safe transportation of food products.Provide excellent customer service by being courteous, friendly,...

  • Delivery Head

    4 weeks ago

    Lucknow, Uttar Pradesh, India TRUGlobal Full time

    Job Title: Delivery Head – IT Infrastructure ServicesExperience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client EngagementJob SummaryThe Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client...

  • Logistics Delivery Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India beBeeDelivery Full time ₹ 10,000 - ₹ 20,000

    At White Force, we are seeking a highly motivated and experienced Ground Coordinator/Delivery Executive to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of products to our clients across Lucknow.As a Ground Coordinator/Delivery Executive, your primary responsibility will be to coordinate and...

  • IT Service Desk Expert

    2 days ago

    Lucknow, Uttar Pradesh, India beBeespecialist Full time ₹ 90,00,000 - ₹ 1,20,00,000

    IT Service Desk SpecialistAbout the RoleWe are seeking a skilled IT Service Desk Specialist to join our team. As an IT Service Desk Specialist, you will play a critical role in managing and resolving incidents efficiently to ensure minimal disruption to business operations.Key ResponsibilitiesManage and resolve incidents using industry-standard tools and...

  • Customer Service Specialist

    4 hours ago

    Lucknow, Uttar Pradesh, India beBeeService Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service SpecialistWe are seeking a skilled Customer Service Specialist to join our team. As a key player in customer satisfaction, you will be responsible for providing timely and accurate solutions to customer inquiries.Key Responsibilities:Respond to customer inquiries via phone or email.Offer effective solutions to customer issues within agreed...

  • Service Desk Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 2,00,000 - ₹ 5,00,000

    Job Title : Service Desk SpecialistWe are seeking a motivated and skilled Service Desk Specialist to join our team. This is an exciting opportunity for someone who wants to work in a fast-paced environment and contribute to the success of our organization.In this role, you will be responsible for providing exceptional customer service to clients through...

  • Delivery Operations Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeDelivery Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title:Operations SupervisorAs an Operations Supervisor, you will be responsible for overseeing the logistics of last mile delivery operations. This includes ensuring timely deliveries and optimizing routes within the hub.Main Responsibilities:Manage a team of delivery professionals to ensure performance standards are met.Resolve conflicts and provide...

  • Courier Delivery Specialist

    7 days ago

    Lucknow, Uttar Pradesh, India beBeeDelivery Full time ₹ 15,000 - ₹ 20,000

    As a Courier Delivery Professional, you will be responsible for ensuring timely and efficient delivery of parcels and food items to customers.About the Role:Deliver packages and food orders in various locations across IndiaRide electronic vehicles, bikes, or other vehicles to complete deliveriesRequirements:Be at least 18 years oldPossess a valid bike ID,...