Virtual Interview Executive

1 week ago

Gurgaon, Haryana, India beBeeCustomerService Full time US$ 30,000 - US$ 60,000
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service via live chat, phone call, and email while navigating multiple programs with accuracy and attention to detail.

Key Responsibilities:
  • Process client requests and resolve issues in a timely manner.
  • Escalate complex issues to the appropriate specialist via Salesforce or Jira.
  • Update clients on their request status accordingly.
  • Verify documents submitted by clients within specific regions on an hourly basis.
  • Prepare and interpret reports and documentation as required with acceptable detail and accuracy.

Required Skills and Qualifications:

To succeed in this role, you must possess excellent communication skills in English and Hindi language, strong client-facing and communication skills, troubleshooting and multitasking skills, and a customer service orientation. A Bachelor's degree in Business Administration or a related field is also required. Self-motivated and highly reliable individuals are encouraged to apply.

What We Offer:

As a valued member of our team, you can expect competitive and attractive compensation, extensive learning opportunities such as professional training and certifications, soft skills development, free English courses, and trading workshops. You will also enjoy health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care. Generous time off including 21 days of annual leave and paid sick leave is also available. Allowance for sports club memberships or other physical exercise activities, holiday flight tickets, and accommodation coverage within the yearly limit are just some of the benefits we offer. Education allowance for your children's school and kindergarten fees is also provided. Finally, outstanding team-building experiences and corporate parties are part of our culture.

Your Application Journey:

The application process consists of an interview with the Talent Acquisition team, up to 40 minutes, an English test, up to 30 minutes, a written assessment, 1 day, an interview with the trainer, 15 minutes, and a final interview, 1 hour.

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