Global Knowledge Champion

2 days ago


Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 24,00,000

At Document360, we empower organizations to centralize, scale, and deliver knowledge with clarity and control.

We are redefining the technology landscape by sparking a revolution in enterprise software and B2B SaaS.

Our platform is trusted by global brands like Puma, HP, and several Fortune 500 companies.

We help businesses realize value not just features, through our award-winning SaaS solutions.

  • Biztalk360
  • Turbo360
  • Document360

Our journey has been remarkable, witnessing exponential growth and profitability from inception.

We're on track towards significant annual revenue – and we're just getting started.

Join us where passion meets purpose. We're building the world's most powerful knowledge base platform for SaaS companies and enterprises.

As a Senior Customer Success Manager, you will own customer outcomes, be accountable for churn and expansion KPIs, and play a critical role in how we scale success across Document360's customer base.

You'll work with forward-thinking product and operations teams, guiding them from adoption to real, measurable success.

Here are some key responsibilities:

  • Guide a portfolio of strategic customers toward achieving their business goals with Document360.
  • Drive retention & expansion: You'll be measured on churn and expansion KPIs and empowered with the tools, playbooks, and autonomy to move the needle.
  • Lead strategic conversations: From QBRs to renewals, you'll engage with decision-makers and champions to align expectations and outcomes.
  • Execute & improve CS playbooks: Run our structured customer success motions and iterate where needed to drive better scale or signal.
  • Identify and solve risks early: Be the eyes and ears on the ground, anticipating and addressing potential issues before they escalate.


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