Manager - Knowledge Sharing Specialist

23 hours ago

Coimbatore, Tamil Nadu, India beBeeKnowledgeTransfer Full time ₹ 1,00,00,000 - ₹ 1,20,00,000

Key Requirements:

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We are looking for a seasoned professional to lead and manage end-to-end knowledge transfer and functional process training across our organization. The successful candidate will have experience in Shared Services Organization, GBS/GCC, with at least 3 years in training or learning & development roles.

Mission Objectives:

  • To design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
  • To develop and maintain training content, manuals, and e-learning modules for various operational applications/platforms/ERPs including language training.

Job Responsibilities:

  • Design and implement a comprehensive training program by collaborating with GBS leadership, GPOs, RPCs, and Tower Leads to identify skill gaps and any training needs.
  • Develop engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
  • Track training effectiveness through assessments, feedback, and performance metrics and use them refine content, delivery methods, and learning formats for greater impact.
  • Establish a structured review cycle to keep training materials aligned with system updates, process changes, and compliance requirements.

Key Skills:

  • 6+ years of experience in Shared Services Organization, GBS/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of the critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.

Qualifications:

  • Bachelor's/ Master's degree HR/ Training (Finance/ Accounts is a plus)
  • CPTM/ATD Certification
  • Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems.

Prior Experience:

  • Experience working in shared services, global finance operations, or transformation environments is an advantage.

Skill Enhancements:

  • Coaching experience is a plus.
  • Fluency in English.

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