Senior Customer Service Team Lead

4 days ago


Rajkot, Gujarat, India beBeeTeamLead Full time ₹ 15,00,000 - ₹ 20,00,000

**Job Title: Team Lead - Operation**

Job Description:

We are seeking a seasoned Team Lead to lead a team of customer service associates and motivate them to achieve Key Performance Indicators (KPIs) targets. The ideal candidate will be responsible for project execution, monitoring KPIs, and ensuring target compliance.

Key Responsibilities:
  • Leads a team of customer service associates and motivates them to achieve KPIs targets.
  • Responsible for project execution, monitoring KPIs, and ensuring target compliance.
  • Oversees effective resource allocation to meet both productivity and quality metrics.
Required Skills and Qualifications:

The ideal candidate should have at least 3 years of experience as a Team Leader in the US BFSI Email process. Fluency in English is a must, and excellent knowledge of G-suite is required.

Benefits:

The successful candidate will be responsible for conducting weekly, monthly reviews for the associates, prioritizing and assigning work to associates, and initiating corrective measures to resolve day-to-day work-related problems.

Others:

The ideal candidate will also devise strategies to minimize attrition & absenteeism, organize training programs for the associates, and interact with the quality team to seek feedback on the team's performance and team quality scores.



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