Customer Service Representative

6 days ago


Rajkot, Gujarat, India beBeeAssociate Full time ₹ 6,00,000 - ₹ 12,00,000

**Job Overview**

We are seeking a skilled professional to fill the role of Product Associate. This position requires exceptional customer service and technical support skills.

Main Responsibilities:

  • Customer Support: Provide swift resolutions to diverse customer inquiries across various channels, ensuring consistent support coverage
  • Technical Support: Deliver prompt, high-quality, and courteous responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested
  • Knowledge Management: Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto
  • Trend Identification: Proactively identify trends and surface to relevant teams Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers
  • Product Updates: Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations
  • Critical Issue Resolution: Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers Track and report customer feedback to relevant stakeholders for continuous improvement

Requirements:

  • Flexibility: Comfortable working in international time zones with flexible scheduling
  • Problem-Solving Skills: Strong problem-solving skills and attention to detail
  • Communication Skills: Effective communication skills, both written and verbal
  • Technical Skills: Technical support skills (HTML/CSS/JS) are a solid plus
  • Education: Bachelor's degree in a technology-related field is a plus
  • Industry Knowledge: Knowledge in the e-commerce industry is a plus


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