International Voice Process Specialist
1 month ago
Job Title: International Voice Process Specialist
Job Summary:
We are seeking a highly skilled International Voice Process Specialist to join our team at Finderbro. As a key member of our customer support team, you will be responsible for handling customer inquiries and resolving issues in a professional and friendly manner.
Responsibilities:
- Handle customer queries and provide prompt and accurate responses
- Assist customers with product information, pricing, and order status
- Resolve customer complaints and ensure customer satisfaction
- Interact with international clients in a professional and friendly manner
- Ensure timely and effective communication with customers
- Maintain a high level of product knowledge to effectively support customers
- Provide exceptional customer service and exceed customer expectations
- Collaborate with team members to achieve team targets and objectives
- Adhere to company policies and procedures
Requirements:
- Junior-level candidate with 1 to 3 years of experience in a similar role
- Excellent verbal and written communication skills in English
- Strong interpersonal skills and the ability to build rapport with customers
- Customer-oriented mindset with good problem-solving skills
- Ability to handle customer complaints with patience and empathy
- Proficiency in using computer systems and customer support tools
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work in rotating shifts and weekends
- Strong attention to detail and accuracy
- Ability to work effectively in a team
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