International Voice Process Specialist

1 month ago


Jaipur, Rajasthan, India Finderbro Full time

Job Title: International Voice Process Specialist

Job Summary:

We are seeking a highly skilled International Voice Process Specialist to join our team at Finderbro. As a key member of our customer support team, you will be responsible for handling customer inquiries and resolving issues in a professional and friendly manner.

Responsibilities:

  • Handle customer queries and provide prompt and accurate responses
  • Assist customers with product information, pricing, and order status
  • Resolve customer complaints and ensure customer satisfaction
  • Interact with international clients in a professional and friendly manner
  • Ensure timely and effective communication with customers
  • Maintain a high level of product knowledge to effectively support customers
  • Provide exceptional customer service and exceed customer expectations
  • Collaborate with team members to achieve team targets and objectives
  • Adhere to company policies and procedures

Requirements:

  • Junior-level candidate with 1 to 3 years of experience in a similar role
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills and the ability to build rapport with customers
  • Customer-oriented mindset with good problem-solving skills
  • Ability to handle customer complaints with patience and empathy
  • Proficiency in using computer systems and customer support tools
  • Ability to work in a fast-paced and dynamic environment
  • Flexibility to work in rotating shifts and weekends
  • Strong attention to detail and accuracy
  • Ability to work effectively in a team


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