Senior Technical Support Engineer

4 days ago


Kolkata, West Bengal, India beBeeTechnical Full time
Job Overview

We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers, helping them resolve issues related to products and services. This role requires a strong technical background, excellent problem-solving skills, and a passion for customer service.

Responsibilities
  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve customer issues related to products and services.
  • Document and track customer interactions and technical issues in a ticketing system.
  • Collaborate with product and engineering teams to escalate critical issues.
  • Train and mentor junior team members on best practices and troubleshooting techniques.
  • Participate in on-call rotations for after-hours support as needed.


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