Global Operations Manager

2 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

About TCS:

Tata Consultancy Services (TCS) is a leading IT services company that provides end-to-end solutions to its clients across various industries. As a Global Operations Manager, you will be responsible for leading a large diverse team and ensuring the delivery of high-quality services to our customers.

Job Summary:

We are seeking an experienced Global Operations Manager to lead our India operations in Chennai. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of delivering results-driven projects.

Key Responsibilities:

  • Provide leadership and supervision to the team to ensure efficient delivery of services
  • Engage with customers at the strategic level to understand their needs and expectations
  • Develop and implement strategies for program implementation, ensuring timely completion and customer satisfaction
  • Oversee the status of all active vSOWs and track key performance indicators (KPIs)/service level agreements (SLAs)
  • Manage and oversee overall operations and implementation, including automation and Gen AI platform deployment
  • Work with Resource Management Group (RMG) for resource onboarding and tracking
  • Resolve customer complaints quickly and efficiently by collaborating with the team
  • Manage overall cost/margin for program execution and mentor senior-level employees

Requirements:

  • 18-22 years of experience in IT infrastructure management or a related field
  • Strong leadership and supervisory skills
  • Excellent communication and interpersonal skills
  • Able to prioritize tasks and allocate resources effectively
  • Familiarity with IT service management (ITSM) principles and practices

What We Offer:

TCS offers a competitive salary package, including a base salary of $120,000 per annum, plus additional benefits such as health insurance, retirement savings plan, and paid time off. Our company culture values diversity, equity, and inclusion, providing opportunities for growth and development in a dynamic work environment.



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