Expert Service Delivery Professional

3 days ago

Madurai, Tamil Nadu, India beBeeServiceManagement Full time ₹ 12,00,000 - ₹ 15,00,000
Job Opportunity

As a seasoned Service Management expert, you will play a pivotal role in designing and implementing end-to-end service processes that integrate seamlessly across SAP modules and third-party systems.

Key Responsibilities:

  • Analyze business requirements and map them to SAP SM functionalities.
  • Configure the SAP SM module, including service orders, service contracts, warranties, notifications, and customer service processes.
  • Collaborate with functional and technical teams to design and implement solutions.
  • Provide support for SAP SM-related incidents, enhancements, and upgrades.
  • Conduct user training and create functional documentation.
  • Integrate SAP SM with modules like SD, MM, PM, and CRM.
  • Participate in full lifecycle SAP implementations and/or rollouts.
  • Collaborate with stakeholders to improve service delivery and customer experience.

Required Skills and Qualifications:

  • Bachelor's degree in IT, Engineering, Business, or related field.
  • Hands-on experience in SAP SM (Customer Service module).
  • Strong knowledge of service order processing, warranties, returns, and repairs.
  • Experience with integration to SD, MM, PM modules.
  • Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • SAP certification in SM or related module (preferred).

What We Offer:

  • A challenging and rewarding work environment.
  • Ongoing training and development opportunities.
  • The opportunity to work with a talented team of professionals.

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