Strategic Business Professional
4 days ago
About Our Role:
">As a Business Analyst, you will be part of our Customer Success team and play a key role in driving business success while delivering exceptional customer experiences. Your primary responsibility will be to lead new customer onboarding by gathering data, configuring the software, and providing product training.
">You will also proactively address customer queries and issues, ensuring effective and efficient product usage. Additionally, you will drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.
">Key Responsibilities:
">- ">
- Lead new customer onboarding by gathering data, configuring the software, and providing product training.">
- Proactively address customer queries and issues, ensuring effective and efficient product usage.">
- Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.">
- Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.">
- Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.">
- Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.">
- Configure the software during onboarding to align with customer requirements.">
- Provide insights on functional usability, technical design, and feature optimization to improve customer experience.">
- Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery.">
Required Skills & Qualifications:
">We are seeking a dynamic and resourceful individual who possesses strong written and verbal communication skills. You should have proven ability to gather, document, and prioritize business requirements. Experience in handling domestic and international clients is essential. A detail-oriented approach with strong problem-solving and analytical skills is also required.
">A bachelor's degree in business administration, computer science, or a related field is necessary. Experience as a Business Analyst in B2B product-based companies, particularly in SaaS, ERP, or asset management domains, is a plus.
">Perks & Benefits:
">- Performance Bonus: Competitive bonuses tied to individual and team performance.
">- Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.
">- Dynamic Work Environment: Be part of a fast-growing, innovative company that values professional development.
">If You're Passionate About Delivering Exceptional Customer Experiences While Driving Business Success:
">Join us at [Company Name] and embark on an exciting journey where you will make a meaningful impact. Apply today
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