Operational Excellence Manager

6 days ago

Gurgaon, Haryana, India MooZ Full time

MooZ is a dynamic coworking space that empowers businesses to thrive. We are seeking an exceptional Operational Excellence Manager to oversee the smooth operation of our facilities, ensuring an exceptional guest experience and maximizing profitability.

Job Summary

The ideal candidate will have a strong background in hospitality or coworking operations, with a proven track record of delivering outstanding results. As the Operational Excellence Manager, you will be responsible for overseeing daily operations, implementing process improvements, and managing staff training and development.

Responsibilities
  • Oversight of Daily Operations: Manage and supervise the day-to-day activities of all departments, including front desk, housekeeping, food and beverage, maintenance, and guest services.
  • Process Improvement: Continuously assess operational processes, identify areas for improvement, and implement effective strategies to enhance efficiency, quality, and cost-effectiveness.
  • Guest Experience Management: Ensure exceptional guest experiences by maintaining high standards of service, resolving guest issues promptly, and implementing measures to exceed customer expectations.
  • Financial Management: Collaborate with the finance department to develop and monitor budgets, control costs, and optimize revenue streams to maximize center's profitability.
  • Staff Training and Development: Implement training programs to enhance employee skills and ensure consistent delivery of high-quality service. Provide ongoing coaching and feedback to maintain a highly motivated and skilled workforce.
  • Compliance and Safety: Ensure compliance with all applicable regulations, including health and safety standards, licensing requirements, and company policies. Take proactive measures to maintain a safe and secure environment for guests and staff.
  • Relationship Building: Foster positive relationships with vendors, suppliers, and other stakeholders to negotiate favorable contracts and partnerships, ensuring high-quality products and services are provided to guests.
  • Data Analysis and Reporting: Monitor and analyze key performance indicators (KPIs), generate reports, and present insights and recommendations to senior management to drive informed decision-making.
Requirements
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Relevant certifications or additional qualifications are a plus.
  • Experience: Minimum of 03 years of experience in a managerial role within the hospitality or coworking industry.
  • Operational Excellence: Strong understanding of hospitality operations, including front office, housekeeping, food and beverage, and maintenance. Familiarity with industry best practices and a commitment to delivering outstanding guest experiences.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build relationships and collaborate effectively with employees, guests, and stakeholders at all levels.
  • Problem-Solving and Decision-Making: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
  • Adaptability and Resilience: Demonstrated ability to thrive in a fast-paced, dynamic environment, and effectively manage multiple priorities and deadlines.

We offer a competitive salary of ₹3.6-4 LPA and a dynamic work environment that fosters growth and development. If you are a results-driven professional with a passion for excellence, we encourage you to apply.

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