Salesforce Management Specialist

4 days ago

Mumbai, Maharashtra, India beBeeManagement Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Salesforce Management Specialist

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This is an opportunity to leverage your skills in CRM management and technical expertise to drive business success through efficient data-driven insights and system improvements.

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The ideal candidate will have hands-on experience working with Salesforce Marketing Cloud, proficiency in managing CRM processes including lead management, campaign tracking, and reporting, as well as strong analytical and problem-solving skills.

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Key Responsibilities:

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  • Manage and maintain Salesforce CRM data related to customers, product inventory, promotions, and campaign performance.\
  • Collaborate with cross-functional teams to align CRM initiatives with business goals.\
  • Build, customize, and maintain Salesforce reports and dashboards for actionable insights across sales and customer engagement.\
  • Identify and implement workflow automations and process enhancements within the platform.\
  • Support and train end users to maximize adoption and efficiency.\
  • Ensure high data integrity through regular audits, deduplication efforts, and structured data management practices.\
  • Coordinate with external consultants or developers for advanced customizations or integrations, as needed.
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Requirements:

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  • 3+ years of hands-on experience working with Salesforce Marketing Cloud in a retail or consumer-facing organization.\
  • Salesforce Administrator certification strongly preferred.\
  • Proficiency in managing CRM processes including lead management, campaign tracking, and reporting.\
  • Strong analytical and problem-solving skills, with attention to detail.\
  • Solid communication skills and the ability to work with both technical and non-technical teams.\
  • Experience supporting omni-channel retail operations is a plus.

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