Quality Specialist, LMAQ

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

About the Team

The Last Mile Analytics & Quality Team at ADCI - Karnataka - A66 aims to enhance the accuracy of data used for optimizing the last mile process. The team collaborates with product, engineering, data science, and operations to identify gaps in existing technology and implement sustainable solutions. To bridge short-term gaps, the team runs audit programs to handle exceptions in last mile technology, ensuring business continuity.

Job Description

The Last Mile Analytics & Quality Team in Hyderabad is seeking a Transportation Quality Specialist who will provide first-level support for address resolution, geocode correction, map edits, driver support, and static route management in Last Mile. This role requires constant action, and the corrections/edits performed will ensure successful deliveries. The ability to learn quickly and work on diverse tasks will define success.

Roles and Responsibilities

This includes:

  • Following Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
  • Identifying patterns emerging in audits and contributing to process/program improvements
  • Providing timely responses to stakeholders on related tasks as per SOP and SLA
  • Systematically escalating problems to relevant owners/teams according to pre-determined process
  • Maintaining records of day-to-day work by updating trackers or workflow tools
  • Meeting business metrics and goals (SLA, productivity, quality, and utilization benchmarks)
  • Understanding performance metrics for driving business goals
  • Working in a collaborative environment and contributing to the growth of the respective team/program

Requirements

Shifts: Rotational (24*7 shift environment and shifts are rotational – changes based on business requirement)
Weekly Off: Rotational two - consecutive day off (5-day working week with 2 consecutive days off. The off days change based on business requirement)

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

PREFERRED QUALIFICATIONS

- Experience with Excel



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