Program Manager III, Last Mile Analytics Lead

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
About the Role

The Last Mile Analytics & Quality (LMAQ) team at ADCI - Karnataka is seeking an experienced Program Manager III to lead the Attributes Program space. In this role, you will drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency.

Key Responsibilities

- Lead and develop a strong team of program managers, owning KPIs and performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Setup mechanisms in the team to uncover insights and patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Excellent communication, both verbal and written to regularly provide business updates during daily/weekly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.

About the Team

The LMAQ team works on improving geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.

Requirements

- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- Experience managing, analyzing and communicating results to senior leadership
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