BPO Specialist

Quality Assurance ManagerWe are seeking a highly motivated and detail-oriented Quality Assurance Manager with a strong background in BPO operations.Key Responsibilities:Supervise and guide a team of Quality Professionals to ensure high-quality delivery standards.Oversee end-to-end quality audits for mortgage-related processes such as loan origination,...

Customer Service Operations SpecialistWe are seeking a skilled Customer Service Operations Specialist to join our team. The ideal candidate will have experience in contact vendor management, consumer service operations, and project management.The successful applicant will be responsible for ensuring a premium customer service experience across all channels,...

About this RoleWe seek a highly skilled professional to join our collections team. This is an excellent opportunity for individuals with experience in international BPO voice processes, particularly those who have handled collections or customer support. Key ResponsibilitiesHandle inbound and outbound calls for collections while adhering to client...

Job Description:Deliver exceptional technical support to customers via multiple channelsAs a Technical Support Specialist, you will be responsible for resolving complex queries from global clients and maintaining a high level of customer satisfaction.Troubleshoot intricate technical issues over the phoneHandle advanced technical assistance calls related to...

Job Role: Service Delivery DirectorA seasoned executive is sought to oversee voice operations, ensuring seamless delivery, driving performance excellence, and maintaining stakeholder satisfaction.Key Responsibilities:Lead service delivery across multiple teams and projectsManage key performance indicators (KPIs) and ensure service level agreement (SLA)...

Customer Support SpecialistWe are seeking a proactive and customer-focused individual to handle our international customer support operations.Key Responsibilities:Handle inbound and outbound customer communication via email, chat for international customers in English.Resolve customer queries related to products, services, orders, payments with accuracy and...

Job Title: Communication Skills CoachAs a skilled communication skills coach, you will be responsible for delivering training programs that enhance employees' ability to communicate effectively with customers.Develop and implement soft skills training modules to improve communication, empathy, and problem-solving skills among employees.Design and deliver new...

Position SummaryWe are seeking a skilled Customer Advocate to provide exceptional support and service to our clients. In this role, you will serve as the primary contact for clients via phone, email, and chat, responding promptly to inquiries and providing accurate information about products and services.Key Responsibilities:Provide timely and effective...

Job Title: Quality Assurance SpecialistJob Description:We are seeking an experienced professional to drive continuous improvement in transaction quality and delivery. As a key member of our quality assurance team, you will be responsible for managing claim quality and client-related KPIs.The ideal candidate will have a minimum of 2 years' experience as a...

Talent acquisition is a strategic process that involves identifying, attracting, and hiring top talent to drive business success. ADP seeks a seasoned professional to join their team as a Talent Acquisition Manager in the Kottayam region.About the RoleThis role reports to the TA Head and requires close collaboration with business leaders to understand their...